FAQs

  • Are you a manufacturer or trade company?

    We are a professional OEM/ODM manufacturer with more than 10 years of professional experience in the LED display screen industry.
  • How to control the LED display?

    We provide Novastar control system, supports WIFI/LAN/USB/4G wireless control. 
  • How is your delivery time?

    Generally, it takes 10-25 days after receiving your deposit. The specific delivery time depends on the product and quantity of your order.
  • What is your minimum order quantity?

    Any quantity of your order is acceptable. Large quantity and price negotiable.
  • Can I have a sample order for led screen?

     Yes, we welcome sample order to test and check quality.
  • Do you test all your goods before delivery?

    Yes, we have 100% test for 72hrs before delivery.
  • Can the size be customized?

    We can customize the size. We will determine whether customization is possible based on the customer's requirements.
  • Is it easy to install?

    Absolutely! This lightweight film adheres directly to glass surfaces, eliminating bulky frames and complex installations. Plus, its flexible nature allows for custom-shaped applications on curved windows or corners.
  • If have quality problems, how do you solve them?

    Please provide relevant videos and photos within one month of receipt of the shipment. We will verify it at first. If it is really quality problem, we will work with the engineer to assist you in solving the problem. If we cannot solve it, we will give you a refund or resend you new one for free, but we will not bear the freight.
  • Do we have any videos showing the installation and setup process?

    We can install the video for you. You can follow the instructions in the video step by step.
  • What pixel pitch should I choose on my LED film?

    It mainly depends on the viewing distance, the size of the display, the desired effect and the customer's budget.
  • What information do I have to give you to order a LED film screen?

    You need to provide the width/height of the installation environment, viewing distance, on-site photos and other special requirements before I can provide you with a detailed quotation.
  • What certificates do your factory have?

    CE, ROHS, ISO9001
  • What is your terms of delivery?

    EXW,FOB
  • How Transport?

    Sea freight, Air freight
  • What is your terms of payment?

    30% as deposit, 70% before delivery. We'll show you the photos of the products and packages before you pay the balance. 
  • Do you offer guarantee for the products?

    Yes, we offer 1 years warranty to our products.
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